Making Strategy Stick - conversation on Linked In 1 Australia - Australian ICT Professional Network

Mark Norton  29 June 2010 12:46:15 PM

Posted on Linked In by Barbara Nowak-Rowe Director at Leader Group International:

"Even the most brilliant strategy is worth nothing if it isn't executed well, especially by your front line — the employees who interact daily with your customers. Unfortunately, these employees are regularly asked to execute strategies that others developed and that they may not understand, never mind feel committed or connected to. In fact, according to Robert Kaplan and David Norton, the founders of the Balanced Scorecard, only 5% of employees understand their company's strategy. This makes successful execution nearly impossible.

Above is short extract from article by Amy Gallo.
Please let us know what is your strategy for making strategy stick?"

Idiom Replied:

A technique many of our customers use for dealing with strategy implementation is to identify aspects of decision-making within the strategy and automate them. This binds strategy directly to front line systems. Examples of the sorts of decision making that we find defined at the strategy level include: customer acceptance and approval, product selection and recommendation, risk acceptance, pricing and discounting, staff authority, audit and regulatory compliance. Decisions in support of these topics are always governed by strategy even if they are not directly described within the strategy. For more discussion on this approach you might have a look at http://bit.ly/awwW2V .

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