Welcome to the IDIOM Decision Products Knowledgebase.

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    Idiom Support

    Feargus Norton  28 January 2010 11:05:33 AM

    If you encounter a program malfunction or a perceived fault in the performance of the software please consult this Knowledgebase. It is full of tips and techniques to assist you to get maximum advantage from Idiom. Additionally, our Customer Resources teamroom provides the latest updates including Release Notes with a list of changes and addressed issues. The current list of known outstanding issues is also available there.

    Customer Resources team room:

    http://email.idiomsoftware.com/idiom/IdiomCustomers.nsf

    Contact:

    If you could not find a solution to your problem in the Team room or the Knowledgebase or have a request for further explanation please contact us at:

    idiomsupport@idiomsoftware.com

    A member of the Idiom QA and Support Team will be in contact with you shortly. Please include your license and contact information in the email. It will be helpful if you can also provide any of the following additional information:

    • Product Version (see Help | About IDIOM | - Version)
    • OS and service pack (System Properties)
    • Log files (Server and Client) (located in the log folder in the server and client install folder)
    • Steps to reproduce the incident (the more detailed the better)
    • A copy of the repository that causes the problem (A repository can be exported via Repository | Release)
    • If applicable the last backup that did not cause the problem
    • Version of JDK or .Net Framework (if a runtime, Debugger or TestExecutive problem)
    • A copy of the Error message
    • Any relevant screenshots

    Alternatively, you can also reach us at: +64 9 304 1191